Assistant Manager - Property Management

Responsibilities

• Lead the operation, maintenance, and continuous improvement of digital infrastructure and smart building technologies, including access control, turnstiles systems, Audio-Visual (AV) systems, digital advertising and promotional displays, LED walls, and other multimedia platforms.
• Act as the key coordinator between internal technology teams, business stakeholders, and external vendors to ensure the reliable and smooth operation of all digital displays and related systems across the property.
• Participate in the planning and on-site execution of mall events and happenings, working closely with internal departments, tenants, event organizers, and contractors to ensure smooth operations, optimal customer experience, and successful event delivery.
• Monitor system performance, conduct regular inspections, identify potential risks or technical issues, and drive timely troubleshooting, maintenance, and corrective actions to minimize service disruptions.
• Manage digital content deployment, screen scheduling, and advertising display arrangements in alignment with operational, marketing, leasing, and event requirements.
• Manage and coordinate external vendors and contractors to ensure maintenance services, project deliverables, and system enhancements are completed in accordance with operational requirements, service standards, and agreed timelines.
• Prepare and maintain operational records, maintenance schedules, asset inventories, technical documentation, and performance reports for digital infrastructure, multimedia platforms, and other assigned technology systems.

Requirements

• Minimum 6 years of experience in property management, advertising, marketing communications, event management or related disciplines.
• Excellent project management, communication, presentation, and relationship-building skills.
• Positive team player with strong ownership and problem-solving mindset.
• Excellent command of written and spoken English and Chinese; proficiency in Putonghua is an advantage.

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