Customer Service Officer

Responsibilities
 

• Greet and provide premium customer service to tenants and visitors at Grade A office building

• Carry out daily operations including process visitor registration and provide ranges of value-added services at counter

• Handle enquiries and follow up complaints, emergency cases from tenants

• Collect feedback from tenants and follow up if needed

• Perform other duties assigned by supervisors

Requirements
 

• Diploma or above, with 1-year experience in customer service, hospitality or property management industry

• Fluent in Cantonese, English and Mandarin

• Strong communication and interpersonal skills

• Previous experience in exhibition/event/customer service is preferable

• Good computer skills, especially MS Office, Excel

• Shift duty (5-day work)

We offer:

• 5 days per week and 9 hours per day; Shift duty is required

• 12-day annual leave or above

• Attendance Bonus

• Birthday leave and Family-care leave

• Full-paid maternity leave and paternity leave

• Medical coverage includes out-patient and in-patient

• On-job training

• Staff discount

Working Location: Quarry Bay/ Tsim Sha Tsui