Assistant Property Officer (Park Signature)

Overview:

The Assistant Property Officer plays a key role in supporting the daily operations and overall service quality of a residential property. This position ensures smooth site management, effective communication with residents, and coordination with outsourced service providers, including security, cleaning, and landscaping teams. The role also provides administrative support to the Management Office and assists senior team members in managing estate affairs, such as owners’ committee matters and resident enquiries.

Key Responsibilities:

• Assist in delivering all‑round property management services to ensure smooth day‑to‑day site operations.
• Coordinate and monitor the performance of outsourced contractors (cleaning, security, landscaping, etc.) to maintain high service standards.
• Handle residents’ enquiries and complaints, provide timely follow‑up actions, and ensure satisfactory resolution.
• Provide administrative support to the Management Office, including documentation, filing, and general office duties.
• Support team leaders in managing estate affairs, including owners’ committee meetings and resident engagements.
• Conduct periodic inspections (including surprise checks during non‑office hours) and assist in implementing preventive security measures.
• Assist in maintaining safety, hygiene, and operational standards throughout the property.

Requirements:

• 1–2 years of experience in property management, customer service, or related fields.
• Qualification in Property Management, Building Services, Housing Studies, or equivalent is an advantage.
• Possession of relevant professional certification is preferred but not mandatory.